Terms & Conditions of Booking

This document outlines what Discover England Tours (DET)  provides when you sign up and what you agree to do while on tour with Discover England Tours. By signing up for a tour with DET you are agreeing to these Tour Conditions so please read this document carefully before completing your reservation request. 

Tour price guarantee: The price for the tour you have reserved is guaranteed the moment we receive your deposit.There are no additional taxes to add to the price we quote.

Included in the price of each tour: DET will provide a vehicle and tour guide/driver for the number of days agreed when you book. We cover the costs of the vehicle including fuel and parking. We will use our knowledge and expertise to plan itineraries and will obtain any advance tickets required on your behalf, payment for which will be added to your final invoice. We will assist you in arranging transfers between your airport/seaport and your accommodation in Dorset.

Not included in the price of the tour:  Accommodation is not included. We suggest a list of local providers offering different locations, styles of accommodation and price. When we have agreed dates, you are responsible for booking the hotel of your choice. The hotels on our list have varying levels of amenity so please check that any facilities you require are offered. We have no financial interest in your hotel choice and do not, for example, take commissions from providers. Air transportation is not included. Entrance fees and food whilst touring are not included. Transportation from the airport/seaport to your accommodation is not included but we will help arrange this on your behalf.

Itineraries: We work with you to create a custom made itinerary. We will agree an itinerary with you before you arrive either by email or Zoom meeting - whichever you prefer.  Any itinerary that we agree may be subject to change if circumstances change. You must let us know in advance if you want to visit Stonehenge for a Circle Access Tour, Highclere Castle or Highgrove Gardens or any other location not listed on our website or that requires purchase of tickets in advance.

Tour payments: To reserve a  DET tour you must agree to these Tour Conditions and provide us with a deposit of GBP100 per day booked. We will send an email invoice via Square. Your final tour payment is due at least 60 days prior to the start of the tour, in one payment.  We will send an email invoice in advance of this date. If you sign up for a tour less than 60 days before its departure, the entire tour price must be paid.

We accept MasterCard and Visa.

Itineraries: Tour itineraries are agreed with you before you travel. We will not be held responsible for closure of locations named in the tour itinerary. Under such circumstances every endeavour will be made to find an alternative.

Trip insurance: We strongly advise you to take out comprehensive trip insurance when you book. Your insurance should include cover for medical and repatriation expenses, personal injury, and personal liability. We strongly recommend you also obtain cover on booking for loss of baggage, money, and valuables; delay or curtailment; missed departure; cancellation expenses and legal expenses

Cancellations, refunds, and credits: Tour deposits are not refundable. All payments to DET become non-refundable on your final payment due date (60 days before departure). 

If we cancel a tour you have reserved, the entire amount you have paid to DET for the applicable tour will be refunded to you within 14 days after the tour's cancellation. Or you may choose to transfer to another tour date. 

DET has no other obligations to tour members on cancelled trips including any additional costs or fees related to the issuance and/or cancellation of airline tickets, accommodation or other travel reservations not made by DET. We cannot be held responsible for results of circumstances beyond our control (force majeure) such as strikes, travel delays, mechanical failure, weather conditions etc.

Any dispute will be subject to and governed by English Law and jurisdiction.

Tour forms, obligations, and risks: To travel on a tour, tour members must agree to follow local guidelines regarding Covid 19 and follow the DET COVID-19 Health and Safety Policy prior to the beginning of a tour. 

Tour member expectations: DET tours are physically active. You must be reasonably physically active to participate, including standing and walking for several hours in the day, sometimes on rough or uneven surfaces, to climb and descend steps and stairs. Also you must be willing to cope with all weather conditions. 

COVID 19: Travelling in the wake of the COVID-19 pandemic, we will be careful to maintain high health and safety standards. Tour members agree to follow all safety precautions and health directives set by your guide, the DET COVID Health & Safety policy, or by local officials. Examples may include maintaining proper social distancing, the use face masks (covering your nose and mouth), regular temperature checks, proper handwashing, the use of hand sanitizer, quarantining if you are showing symptoms of COVID-19 or other contagious illness, and/or being seen by a health professional as a condition of continuing on with the tour. The possible precautions and directives required are not limited to the examples included here.

Smoking policy: No smoking or vaping is allowed in the car, in the hotel, or where other tour members are present.